Jul 24, 2015
The Social Sector Service Delivery: Good Practices Resource Book 2015 showcases good practices by States and Union Territories in ensuring better public service delivery in the country.
New Delhi: The publication is a joint effort of NITI Aayog, Government of India and UNDP.
This resource book is organised in three parts. The first part provides a background and an overview to the case studies. It also describes the underlying conceptual framework and methodology adopted to select, document and analyse the identified good practices.
The second part presents the narratives of case studies of good practices and the third part is the concluding section presenting lessons learnt from a perusal of these good practices by thematic area.